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Returns & Exchanges
Call us for instructions about exchanging or alterations. Our toll-free number is 1-888-515-5775. Your complete satisfaction is our goal.
To exchange an item:
To exchange sizes in blouses, or janies we pay for shipping both ways (excluding international shipments). We will ship the new item with a return label in the package for the item you are sending back. We will charge your credit card for the item(s) we are sending and credit you for the return item(s) when we receive them.
Robe size: you may exchange robes for a different size. Shipping costs for exchanging robes will be paid by the customer unless we suggested a change in the size that was ordered.
Robes: If we made a mistake in the lengths and alteration is required we will correct the lengths and pay for shipping both ways (excluding international).
Robes: If you request the change to lengths because of improperly supplied measurements we do not charge for the alteration (one alteration only) but you pay for shipping both ways.
International: we do not pay for shipping either way for alterations or exchanges.
To return an item:
To return your unworn items, send your item to us with the return card that was included with your shipment and a copy of the invoice. Please fill out the card with the reason(s) for return, this helps us uphold our quality standards.
To return items that you do not want to exchange we do not pay return shipping. We will refund the amount paid in full less the shipping charges.
Rush fees are not refundable.
If you are unhappy with a garment from normal wear at any time, please contact us. We want you to be completely happy with your garments.
Canada and other International Returns – Exchange Rates:
Items that are returned are credited for the U.S. Dollar amount that you were charged on your original invoice. Due to the fluctuations in the Exchange Rates the amount credited to your credit card may be different than the original amount paid for the item.